Effective Date: June 22, 2026

At Quivela, we are committed to providing a smooth and reliable shipping experience. Below you’ll find important information regarding order processing, shipping timelines, tracking, and delivery policies.

Shipping Locations

Quivela currently ships exclusively within the United States.

Shipping Costs

Free Shipping

We offer free shipping on all orders within the United States with no minimum purchase required.

At this time, international shipping is not available.

Order Processing & Delivery Times

Order Cut-Off Time

Orders placed before 5:00 PM CST will begin processing the same business day.

Orders placed after the cut-off time, on weekends, or on holidays will be processed on the next business day.

Processing Time

• 1–2 business days
• Monday through Friday

Once your order has been processed, it will be prepared for shipment and handed off to one of our trusted delivery partners.

Transit Time

• 6–8 business days
• Monday through Friday

Estimated Total Delivery Time

• 7–10 business days

Please note that delivery times are estimates and may occasionally vary due to weather conditions, carrier delays, holidays, or other unforeseen circumstances.

Shipping Carriers

We work with reliable shipping providers to ensure safe and timely delivery, including:

• USPS
• UPS
• FedEx

Carrier selection may vary depending on your location and order size.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take 24–48 hours to appear after the shipment has been processed by the carrier.

Delivery Issues

If your package is delayed, lost, damaged, or marked as delivered but has not arrived, please contact our support team at info@quivela.com.

We will work with the shipping carrier to investigate the issue and help resolve the situation as quickly as possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

Quivela is not responsible for delays, lost shipments, or delivery issues caused by incorrect or incomplete shipping information entered at the time of purchase.

Policy Updates

Quivela reserves the right to modify or update this Shipping Policy at any time. Any changes will be reflected on this page with a revised effective date.

Continued use of our website following any updates constitutes acceptance of the revised policy.

Need Assistance?

If you have any questions regarding shipping, tracking, or delivery, please contact our support team.

Store Phone: +18303008172

Store Email: info@quivela.com

Physical address: 14030 FM 1560 N, Helotes TX 78023, United States

Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (CST)

We do our best to reply to your e-mail within 1 to 2 business days.