Welcome to the Quivela FAQ Page.
We’ve answered some of the most common questions about shipping, returns, refunds, and orders below to help make your shopping experience as smooth as possible.
If you still need assistance, feel free to contact our support team anytime at info@quivela.com.
How long does shipping take?
Orders are typically processed within 1–2 business days.
Estimated shipping times:
-
Processing Time: 1–2 business days
-
Transit Time: 6–8 business days
-
Estimated Total Delivery Time: 7–10 business days
Shipping times may vary slightly depending on your location and carrier delays.
For additional details, please review our Shipping Policy.
Do you offer free shipping?
Yes — Quivela offers free shipping on all orders within the United States.
Where does Quivela ship?
Currently, Quivela ships exclusively within the United States.
Where is Quivela located?
Quivela is an online-based home décor and lighting brand focused on modern, elevated interior pieces curated for contemporary living spaces.
What should I do if my item arrives damaged or defective?
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at info@quivela.com.
Our team will review the issue and arrange a replacement or solution at no additional cost.
Can I cancel my order?
Yes. Orders can be canceled within 24 hours of purchase.
To request a cancellation, email info@quivela.com as soon as possible with your order number.
After the 24-hour cancellation period, orders may already be processing or preparing for shipment.
What is your return policy?
We offer a 30-day return window for eligible items.
Returned items must be unused and in original condition with all original packaging and accessories included.
For full return details, please refer to our Refund & Returns Policy.
When will I receive my refund?
Once your return is delivered and inspected, approved refunds are typically processed within 7 business days back to your original payment method.
Bank processing times may vary depending on your payment provider.
Do your products include a warranty?
Yes. Quivela offers a 30-day customer satisfaction guarantee on eligible purchases.
If you experience an issue with your order, please contact our support team for assistance.
How can I contact customer support?
You can reach our support team anytime by emailing:
We aim to respond to all inquiries within 1–2 business days.
Do you have a physical retail store?
No. Quivela operates exclusively online, allowing us to offer carefully curated products at competitive prices.
Do you offer bulk or commercial orders?
Yes. We accept select bulk and commercial orders for businesses, designers, and organizations.
Please contact info@quivela.com for additional information and availability.
Can I exchange an item?
Exchange instructions and eligibility details are outlined in our Refund & Returns Policy.
How can I track my order?
Once your order ships, you will receive a tracking confirmation email with your tracking number and delivery updates.
Contact Information
Quivela
Email: info@quivela.com
Address: 14030 FM 1560 N, Helotes TX 78023, United States
Phone: +18303008172
Customer Support Hours
Monday – Friday
9:00 AM – 5:00 PM (CST)
Average Response Time
1–2 business days